Residential Overhead Door Manager

Montgomery, AL
Full Time
Residential Overhead Door
Manager/Supervisor
Do you want to work for a company with excellent benefits and work for a company that values your work-life balance?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Residential Overhead Door Service Manager with integrity and professionalism to join our team in Montgomery, Alabama.

Residential Overhead Door Service Manager Description:
The Residential Overhead Door Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.

Who You are:
  • You have great communication and strong leadership skills.
  • You can multi-task in a fast-paced work environment
  • You work well with a team.
  • You have excellent work ethic and leadership skills.
What You will be responsible for:
  • Supervise and lead Residential Overhead Door Technicians and Installation Crew.
  • Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians.
  • Conduct ride-alongs with technicians and provide feedback.
  • Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained.
  • Communicate and monitor goals.
  • Manage workload and schedules to best utilize manpower and maximize profits
  • Ensure technicians are being dispatched effectively.
  • Assist technicians with issues while in the field.
  • Facilitate weekly meetings.
  • Resolve customer issues or concerns to ensure complete satisfaction.
  • Ensure all department operations are carried out in compliance with local, state, federal, and company requirements.
  • Ensure all team members comply with OSHA safety standards.
  • Harness a safety culture.
  • Provide feedback to fellow managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business.
  • Manage and stay within departmental budget.
  • Achieve budgeted gross margin.
  • Meet or exceed all company goals.
  • Maximize lead opportunities, retain, and grow Maintenance Membership clients.
  • Manage inventory, equipment, and service fleet.
  • Review and approve new products and services.
  • Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports.
  • Carry out additional duties as assigned.
  • Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
  • One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Residential Overhead Door Service Manager.
Who We are:
  • We believe in Doing the Right Thing
  • We believe in Service Excellence
  • We believe in Mutual Respect
  • We believe in Delivering Happiness
  • We believe in Safety
  • We believe in Continuous Improvement and Dedication
Perks:
  • Competitive Wages including the possibility of job performance incentives as well as job completion bonuses
  • 401K Benefits with match program
  • Paid Holidays
  • Paid Time Off
  • Health insurance plan for team members and their families
  • Life Insurance for team members and their families
  • Long Term and Short Disability
  • Vision Insurance for team members and their families
  • Dental Insurance for team members and their families
  • Company provided iPhone
  • Incentive Programs
  • LegalShield
  • Marketplace Chaplains
  • On staff National Certified Counselor
  • Opportunity for person growth and advancement
  • Flexible Spending Account (FSA)
  • Dependent Care FSA
Qualifications and Skills:
  • At least 5 years in a leadership experience
  • Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
  • Valid driver’s license
  • Ability to work well in a team environment
  • Strong written and verbal communication skills
  • Ability to establish priorities and drive results
  • Ability to multi-task in fast-paced work environment
Preferred Qualifications:
  • Knowledge of current Overhead Door/Garage Door
  • Understanding of accounting and finance as it relates to the Overhead Door industry

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older
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